Your IT Department, on Farrington Way, received the accolade following a comprehensive business assessment, whichrecognised excellence in business operations such as leadership, sales, marketing and customer satisfaction.
Statistics showed the company has achieved a customer satisfaction rate of 98.5 per cent over the last five years – 3.5 per cent above the industry benchmark.
Lee Hewson, managing director, said the latest award was testament to the hard work and dedicationof the company’s staff.
Employees stay with the firm for an average of more than four-and-a-half years, compared with an industry average of 19 months.
Lee said: “We’re delighted to be named one of the UK’s top 50 best managed IT companies again.
“As a company, we’re proud to have strong customer relationships.
"The dedication of our employees plays a huge part in developing those relationships and is demonstrated in winning a prestigious award like this.”
The company strives to retain high-quality employees by providing career development opportunities through its own training programme, Your IT Academy, which offers financialincentives.
Around a third of the workforce joined as apprentices.
Lee continued: “This award is a really useful benchmarking tool for how we are performing as a business.
“To be named in the top IT 50 companies once again is hugely rewarding and shows that our business practices are among the very best.”
Lee added that he was very pleased with the company’s fast response to customer enquiries, with 96 per cent of calls being answered within 30 seconds.
The firm also has multiple support channels, with customershaving the ability to book an engineer directly.
The awards scheme is run by the American marketing company TechnoPlanet.
It devised the awards programme to recognise well-run firms as part of a global mission to help the IT industry to become 'bigger, better and stronger'.