The startup, called InTouchNow.ai is part of InTouchNow, a family business dating over 30 years that originally offered outsourced customer services. The founder’s son, Daniel Park, has spearheaded a new product for the business which digitises your voice.
Their new technology lets you create a voice agent that sounds just like you. To set it up, all you have to do is read a short script in about 30 seconds and the AI clones your voice. After that, it can speak to customers in a way that feels real and personal.
Real Conversations, No Waiting
You might have sat on an NHS phone line at 8am waiting to speak to your GP, but an AI voice agent can handle unlimited calls at the same time. That means no more long waiting times or being stuck on hold and saying goodbye to that 8am rush.
The AI talks to each customer as if it’s you or someone from your team and triages you accordingly. It sounds warm, natural, and human. Most people on the other end of the line can’t tell the difference.
AI is Slowly Being Used By Family Businesses and Clinics
Small businesses like dentists, doctors and clinics often rely on personal connections with their clients. With this technology, they can keep that personal touch—even when they’re too busy to answer the phone.
The AI speaks in your voice, creating trust and keeping things friendly and familiar. It connects to all well-known and basic integration tools including Zoho, AWS and Twilio.
AI Helping Large Teams At Scale
Bigger businesses that deal with hundreds of customer calls at once also benefit. The AI answers each call immediately, solving simple problems or passing on the message.
A 2023 UK study showed that 68% of customers are less likely to return to a business if they are left on hold.
Another report by Ofcom in 2024 found that 71% of UK callers expect help within five minutes.
Is AI The Future of Customer Service?
Artificial Intelligence (AI) is reshaping customer service across the UK, offering businesses smarter, faster, and more efficient ways to interact with customers.
One of the most notable developments is the rise of AI chatbots, which are now widely used by UK companies to provide instant responses to customer queries at any time of day.
AI chatbots can handle a wide range of tasks, from answering FAQs to processing orders, freeing up human agents to focus on more complex or sensitive issues.
As a result, many human staff are shifting into operator or supervisory roles, overseeing AI systems rather than handling routine enquiries themselves.
In addition, AI systems can analyse customer data to predict needs and personalise experiences. UK businesses are increasingly relying on this technology to stay competitive and enhance loyalty.
As AI continues to advance, its role in customer service will only grow, making it an essential tool for any forward-thinking UK organisation.
Try It for Free
InTouchNow offers a two-week free trial, giving you the chance to see how it works before you commit. After that, it runs on a rolling monthly plan, so there’s no long-term contract.