Gen Zs have the sharpest eye for noticing AI with almost four in five (79%) saying they can spot the tell-tale signs
New research from mobile network operator Talkmobile reveals a quarter of residents in the UK capital (25%) think negatively when it comes to AI - from ChatGPT to AI videos and chatbots.
But the study has revealed a generational divide among people living in London when it comes to AI and its rising prevalence in modern Britain.
Half of the big city’s baby boomers (aged 60 to 78) think AI is having a negative effect on life (50%) while millennials (aged 28 to 43) are the most positive about it, with nearly two-fifths (38%) believing it brings a benefit to their lives.
Two-thirds of Londoners (67%) think the frequent use of AI is becoming ‘annoying’ - a sentiment surprisingly shared most by the capital’s youngest generation of adults.
Four in five Gen Z Londoners believe AI is becoming ‘annoying’, while less than two-thirds of the generation above them, millennials, think it’s use is becoming too much to bear.
Three-quarters (78%) of Londoners believe it is ‘easy’ to spot when someone is using AI software like ChatGPT.
Gen Zs have the sharpest eye for noticing AI with almost four in five (79%) saying they can spot the tell-tale signs - while less than half of boomers (45%) think they can identify it.
Three in ten (30%) Londoners have ‘never’ used AI in their lives, however, two in 10 (20%) use it on a ‘weekly’ basis, with another 17% using it daily.
Nearly three quarters (73%) of boomers in London have ‘never’ used AI, in contrast with almost only two-thirds (19%) of Gen Z have said that they have never used AI in their lives.
Millennials were the generation who used it most every day with almost two-fifths (17%) with Gen Z closely followed behind them (16%).
Two-thirds (65%) of Londoners have admitted that they would be ‘annoyed’ if they found a work colleague using AI to do their job.
In an ever-changing world of AI, Talkmobile - the winner of eight customer care awards since 2023 – romotes great value over complexity, and is committed to connecting its customers with a real person in its call centre in under 20 seconds.
Negativity towards AI is slightly lower in the UK capital compared to the rest of the UK, which is at 37%, according to the survey of 2,000 adults from across the nation.
Half (50%) of UK adults aged 60 to 78 believe AI is having a negative impact on society, compared to one in 10 (14%) who think it is having a positive influence.
Sarah Boyle, Head of Operations at Talkmobile said: “There are very few aspects of our lives that are not already influenced by AI - the genie is out of the bottle, it is here to stay.
“While we at Talkmobile share in the excitement that this new tech offers the world, we know just how much our customers value that human connection.
“For us, communication means human to human contact – and that will never seem old fashioned to us.”