The latest inspection, carried out in April 2025, reviewed services across Respectful Care’s five areas and confirmed ‘Outstanding’ ratings in each of the key domains: Safe, Effective, Caring, Responsive and Well-led.
This marks the organisation’s third inspection since opening in 2013, and places Respectful Care among a small group of elite providers - less than 1% of around 12,500 providers - that have achieved ‘Outstanding’ ratings across all five categories.
Keeley Riley, Registered Manager at Respectful Care, said: “We want to be a light in the community, proving that exceptional home care can be the standard and not the exception.
“This rating reflects everyone in our team, as well as our clients and every carer who puts others first every single day.”
The CQC report praised Respectful Care for consistently delivering person-centred, values-driven care and for empowering clients to live independently and with dignity in their own homes. The inspection team commended the service’s robust leadership, committed staff, innovative training practices and provision of care that is tailored to individual needs and aspirations.
Andrew Richard Dolan, a 44-year-old who receives services from Respectful Care, shared his experience.
“They are simply the best in the area,” he said. “It has enabled me to stay at home, and meant my sister can take a break knowing I'm in safe hands. They've restored my faith in home care providers.
“All the carers treat me with respect and always have a smile on their face. When one of the team noticed I was feeling particularly down she had her lunch with me and it really lifted my mood. And in the winter snow, one of the carers walked two miles to make sure all clients were OK and safe. This is an example of the standard of care and compassion the staff at Respectful Care show, constantly going above and beyond and I'm so grateful.”
In addition, Respectful Care was praised by Greg Rielly, CQC deputy director of operations in the midlands, who said leaders and staff should take pride in the findings of the report.
Family members of service users echoed these sentiments, with one relative reporting, “We are very impressed with all aspects of care”, while another remarked on the unique quality of support saying, “The carers make it special in so many ways,” and another adding, “They are not just 'doing' the care, but enhancing it.”
Founded in 2013, Respectful Care supports service users across Mansfield, Ashfield, Worksop, Retford, Alfreton, Ripley, and Belper.
Mark Docherty, CEO and Co-Founder from Respectful Care Homecare, added: “This award reflects 12 years of focused work and heart-led service. We are incredibly proud to demonstrate that outstanding care is achievable when you lead with values. Our team lives and breathes our mission every day - this is their achievement.”
For more details visit respectfulcare.co.uk.